Delight your shoppers with a personalized shopping experience
About Salesforce Retail Cloud
Salesforce Retail Cloud connects you with your shoppers in a new and personalized way. It engages them through branded shopping applications via web, mobile, email and social media. It helps your stores stay connected. Retail Cloud creates a community for shoppers for collaboration and problem solving.
Engage with your shoppers online through self-service, with chat agents, over email, over social media, over the phone or at your stores
B2C & B2B unified multi-channel experience
Businesses and consumers will enjoy shopping for your products and services in a seamless experience, regardless of the channel of engagement
Reach your shopper with the perfect personalized message
Deliver a personalized and rewarding experience to your target audience by aggregating shopping data and insights into a complete marketing journey
Empower your employees to service your shoppers
Managing your employees' experience from hire to retire and empowering them to collaborate and service the shoppers in a collaborative, productive and insightful mechanism.
Get insights during your peak and off seasons.
Create personalized 1-to-1 marketing shopper journeys
Engage shoppers through mobile and social media
Sell smartly to both businesses and consumers
Connect and collaborate with shoppers through an engaging community
Infuse Artificial Intelligence across all journeys
Supercharge knowledge workers with the tools that boost their collaboration and productivity